We are working on improvements to reduce the frequency of this issue in version 1.0.10 of the app. Customers who are using version 1.0.7, we kindly ask you to update to version 1.0.10.
Furthermore, we have confirmed the following issue in version 1.0.10.
【Issue】 After launching the app and repeatedly playing and stopping multiple series, a different video (the one selected in the previous series) is played instead of the one selected.
【Solution】 Press the "back" button from the video playback screen, return to the menu screen, and then play again.
We apologize for any inconvenience this issue may cause. We will continue to address this for improvement. We sincerely apologize and appreciate your understanding.
[Amazon official website]
If your downloaded app is not working as expected, clear the app cache and data, or restart your device.
Other common solutions:
- Clear the app cache and data.
- Uninstall and reinstall the app.
- Restart your Fire TV device. Press and hold the Select 'Select' and 'Play/Pause' buttons at the same time, for 10 seconds.