We apologize for any inconvenience caused.
We have identified an issue where users are being prompted to make a purchase again, despite already being in the middle of a transaction.
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As a workaround, please try signing out and then signing back in. This has been confirmed to resolve the issue. |
◆How to sign out◆
- [Settings]
- [My Account]
- [sign out]
By doing the above, you will be able to sign out.
Additionally, for those using Android devices and Amazon Fire TV, please try restoring your subscription by following the steps below.
◆How to Restore a Subscription◆
- [Settings]
- [My Account]
- [Manage Subscription]
- [Restore Subscription]
We apologize for the inconvenience and thank you for your understanding.