Select [Forgot your password?] from [Sign In] and enter the email address to request a password reset. An email will be sent that has an URL link that allows you to change your password. [Change password] from that site and create a new password.
Special attention is required when using special characters. Please confirm the following.
| Special Characters | WEB / App | Roku |
| ! | ✓ | ✓ |
| @ |
✓ |
✓ |
| $ |
✓ |
✓ |
| % |
✓ |
✓ |
| & |
✓ |
✓ |
| * | ✓ | Unable to configure, but input is possible during login. |
| # | ✓ | Unable to configure, but input is possible during login. |
| ^ | ✓ | Unable to configure, but input is possible during login. |
| ( | ✓ | Unable to configure, but input is possible during login. |
| ) | ✓ | Unable to configure, but input is possible during login. |
| + | ✓ | Unable to configure and unable to input during login. |
| - | ✓ | Unable to configure and unable to input during login. |
| = | ✓ | Unable to configure, but input is possible during login. |
| . | ✓ | Unable to configure, but input is possible during login. |
| _ | ✓ | Unable to configure, but input is possible during login. |
| ? |
Unable to configure, but input is possible during login. |
✓ |
If you have difficulty changing your password, we can process your request on your behalf.
For us to proceed with the change, we will need to verify your identity. Please provide the following information and contact us by clicking [Send request]:
- Your registered nickname
- The login email address that you may have registered
- Desired new login password
- Date of Birth
- Gender
- Payment Method: (credit card,PayPal)*
*If you have a credit card registered, please let us know the name of your card provider. If you have a PayPal account registered, please let us know your Account Number.
We apologize for the inconvenience and thank you for your understanding.